FAQ's
Useful Information
Q: Are the products original?
A: Yes, all our products are 100% original and imported from reliable authorized sources.
Q: Do you have a physical store?
A: Currently, we only sell online through our website and social media.
Q: How can I place an order?
A: You can order directly through our website or by contacting us via WhatsApp or Instagram.
Q: Do prices include VAT?
A: Yes, all prices already include VAT.
Order Policy
Q: When is my order confirmed?
A: Your order is confirmed only after payment is completed.
Q: Can I change or cancel my order?
A: Orders can’t be changed or canceled after payment is made.
Q: How long does order processing take?
A: Processing usually takes 1–2 working days before delivery.
Q: Do you offer cash on delivery?
A: No, we currently accept online payment only.
Exchange & Return Policy
Q: Can I return or exchange a product?
A: Returns or exchanges are accepted only if the product is defective or damaged upon delivery.
Q: What should I do if I receive a damaged item?
A: Please contact us within 24 hours of receiving the order and attach a photo of the damage.
Q: Can I exchange if I change my mind?
A: Unfortunately, exchanges are not available for change of mind or personal preference.
Q: How long does the replacement process take?
A: Replacements are processed within 3–5 working days after the issue is approved.
Delivery System
Q: Do you deliver all over Oman?
A: Yes, we deliver to all regions in Oman.
Q: How long does delivery take?
A: Usually 1–3 working days depending on the location.
Q: What are the delivery fees?
A: Delivery fees vary based on your area and will appear at checkout.
Q: Do you deliver outside Oman?
A: Yes, international shipping is available—contact us for more details.